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Matt Renwick is stunned when a teacher complains that he doesn't take the time to know the staff. After getting over his initial anger, he decides on two strategies to address the problem.

Using Concern Forms for Feedback

Matt Renwick explains why it's useful to give staff a platform to share any concerns anonymously—even those that might seem trivial at first glance.

Sustaining Trust While Maintaining High Expectations

Matt Renwick tackles a tricky issue for literacy leaders. How do you build a relationship of trust when there are clearly issues with the quality of a teacher's instruction?

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