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Jennifer Schwanke realizes too often that in attempting to connect with others, we shift the focus away from the person we're listening to. She explains why feedback based on autobiographical listening may be problematic.

Accountable Talk: Beginning Steps

Kathy Provost and her colleagues are disappointed with test scores and realize that the quality of student conversations in their classrooms needs a lift.

Coaching Tool: Voice-Overs

Brian Sepe uses "voice-overs" (reflecting aloud during demonstration lessons) to help display his thinking to teachers who are observing the instruction.

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