Here are some commonly asked questions and answers:
How can I pay for a membership with a check or school purchase order?
You may use our membership form form to pay for an individual membership with a check or purchase order. The membership charge is the same as the online credit card rate. The enrollment form with mail and fax details is available for download by clicking on this link.
What is your refund policy?
We offer a 30-day no hassle refund policy. If you are unsatisfied for any reason with a purchase, just contact us and we will refund the full purchase price.
How can I change my account email address or password?
Log into the site with your current username and password, and you'll be taken to your member dashboard where you can easily change your account details (including mailing address, password, and contact email).
I registered with my school email address, but would like to browse materials at home. Can I transfer my membership between computers or to a home email address?
This is a common misconception about memberships - your membership is not tied to a specific computer or device. You can access your membership at any time - on any computer at home, school, or even a café with Internet access. Just keep your username and password in a handy place - those are the only details you need to access the site from anywhere.
I would like to buy an annual membership, but I worry that I will not get full value since the school year is well underway. Do your memberships follow the school term?
Annual memberships end exactly 365 days from your date of enrollment, so you need not worry about starting in the middle or end of a school year. In other words, if your membership begins in mid-March, it will end in mid-March of the following year.
Do you publish materials during the summer?
We have only two one-week publishing breaks - in late December and June. Other than that, we have a full publishing schedule of 5-7 new features published each week. We actually maintain a heavier publishing schedule in July and August, because we know many educators set aside more time during these months for study, planning, and reflection.
Your site looks interesting, but how do I know it will be updated regularly?
Many of us have been burned financially by websites or services that launch with a wealth of interesting content, but then are rarely updated. We have a consistent history over 12 years of delivering on our commitment of 5-7 new features each week, with over 4000 professionally edited articles and videos currently available. In fact, as our membership base has grown, we have increased the number of new features posted monthly.
I would like to make copies of an article for a study group meeting next week. How do I go about requesting copyright permission?
Members receive a blanket permission to make up to 40 hard copies of any print article for use in nonprofit settings like schools or education agencies - there is no need for you to write to us for permission if your use is within these boundaries. We do not allow full postings of articles on websites, electronic bulletin boards, or newsletters.
May I have a free trial membership?
We don't offer free trial memberships, but you can sample our content by subscribing to The Big Fresh, our weekly update that includes open links every week to paid content.
I received a message that my account has been locked for 24 hours because of a dual log-in. Why did this happen?
The system will detect a simultaneous log-in on two different computers of one member's account, and automatically locks the account. This protects users from anyone fraudulently using their account, and it protects Choice Literacy from members sharing their accounts.
Still have questions?
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